First Come, First Served?
Today I would like to discuss the dynamics of the often used, ‘first come, first served’ axiom relating to the project requests made by members of your professional team.
Naturally, all of your professional’s feel their project should be ‘priority one’ for you, as it is for them, particularly under ‘crunch’ time scenarios. In reality, of course, you can only work on one document at a time ‘efficiently’ and ‘effectively’, although you may have two or three documents opened simultaneously in rush or crisis situations.
When you find yourself in this predicament, it is best to let the professionals sort it out amongst themselves. If you get involved in this process, it can only result in tense feelings amongst the entire group. If you simply reverse the roles in this scenario, you would want your project delivery to be quick and efficient as well.
When a professional submits a project to you ahead of their counterparts, it does not necessarily follow that this individual’s work should be your priority, and consequently completed first. It is all a client ‘timing’ issue, and your group’s members all have their own agenda’s and timetables to work within. If a professional has left his/her project to the last minute for reasons beyond his/her control, this puts undue pressure not only on you, but also on the entire team, and resentment will inevitably ensue.
Therefore, the point of this post is that it is futile for you to get involved or upset by these types of circumstances, which will unavoidably arise, as they are not your domain or concern.
It is up to your professionals to schedule their time appropriately for their own workloads, and therefore any ‘timing and delivery issues’ should be left with them to negotiate and resolve.
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Anonymous said…
Yes, these types of situations come up frequently and it is best to just leave it be with the professionals to sort out. Thanks for addressing this issue.
August 06, 2009 3:47 PM